This a short, intermediate level course, ideal if you need to make effective telephone calls in English in a business context. Telephoning in English can be difficult and sometimes stressful. The course helps you to acquire confidence in speaking in English on the telephone.
Unit 1: Telephoning basics, identifying yourself, getting through.
Unit 2: Exchanging and checking information, spelling over the phone.
Unit 3: Voicemail greetings, leaving and taking messages.
Unit 4: Making and confirming arrangements, times and dates, mobile phone calls.
Unit 5: Making and dealing with complaints, technical support, telephone customer care.
Unit 6: Making and reacting to proposals, reaching agreements.
It is ideal as a stand-alone short course, or as a complement to a General Everyday English Course.