This a short, intermediate level course, ideal if you need to make effective telephone calls in English in a business context.
Telephoning in English can be difficult and sometimes stressful. The course helps you to acquire confidence in speaking in English on the telephone.
It is ideal as a stand-alone short course, or as a complement to a General Everyday English Course.
Unit 1: Shall I put you through? Telephoning basics, identifying yourself, getting through.
Unit 2: Could you spell that for me? Exchanging and checking information, spelling over the phone.
Unit 3: Let me get back to you on that: Voicemail greetings, leaving and taking messages, prepositions.
Unit 4: When would suit you? Making and confirming arrangements, times and dates, mobile phone calls.
Unit 5: I’m very sorry about that: Making and dealing with complaints, technical support, telephone customer care.
Unit 6: How does that sound? Making and reacting to proposals, reaching agreements.