This a short, intermediate level course, ideal if you need to make effective telephone calls in English in a business context.

Telephoning in English can be difficult and sometimes stressful. The course helps you to acquire confidence in speaking in English on the telephone.

It is ideal as a stand-alone short course, or as a complement to a General Everyday English Course.



Unit 1: Shall I put you through? Telephoning basics, identifying yourself, getting through.

Unit 2: Could you spell that for me? Exchanging and checking information, spelling over the phone.

Unit 3: Let me get back to you on that: Voicemail greetings, leaving and taking messages, prepositions.

Unit 4: When would suit you? Making and confirming arrangements, times and dates, mobile phone calls.

Unit 5: I’m very sorry about that: Making and dealing with complaints, technical support, telephone customer care.

Unit 6: How does that sound? Making and reacting to proposals, reaching agreements.